RETURNS/REFUNDS/CANCELLATIONS/ FAULTY GOODS

Returns

Returns Policy

All purchases must be returned within 30 days from the date of purchase to be eligible for a store credit (there is a no refund policy).
Any product returned must be;

• Full Price Item
• In its original condition and packaging
• Unworn, unmarked and unwashed
• Tags still attached, not crossed out or torn off

Please note, there may be delays out of our control when parcels are returned to our offices.

We appreciate your understanding during this time.

Exclusions from Returns

• Sale items (red priced items)
• Pre-order items

Australia Return Fees

Unless faulty, a return fee of $7.99 will be deducted from your total refund.

Requesting a Return

Please email support@eirwaves.com.au, including your order number and reason for return. We will assess your request within 3-5 business days.

Exchanges

We do not have an exchange process available at this stage. Please organise a return of your goods via the return process above and place a new order for your preferred item. Upon receipt of the returned item, your new item will be sent out as soon as possible.

Faulty Products

Please email support@eirwaves.com.au with details regarding the fault, including your order number and photos of the issue. We will assess the product fully and judge all returns of faulty products on a case-by-case basis.

Faulty goods must be notified within 7 days of receiving the item. Goods must be returned in packaging with labels attached and in the same dispatch condition.

Need some help?

Send us an email at support@eirwaves.com.au, we are here to help!

Return Mail:
PO BOX 61
BONDI JUNCTION NSW 1355

SHIPPING & DELIVERY POLICY

Delivery

Your order will be sent via our delivery partner Australia Post, between Monday to Friday (excluding Public Holidays).

Order Processing Times

After placing your order, please allow 3-5 business days for your order to be dispatched. During sale and peak periods, please allow up to 10 business days.

Once your order has been dispatched, you will receive an email notification.

Our team are working hard to ensure your order is shipped as soon as possible. We appreciate your understanding and thank you for your patience!

Delivery and Shipping Costs

SHIPPING & DELIVERY POLICY

Delivery

Your order will be sent via our delivery partner Australia Post, between Monday to Friday (excluding Public Holidays).

Order Processing Times

After placing your order, please allow 3-5 business days for your order to be dispatched. During sale and peak periods, please allow up to 10 business days.

Once your order has been dispatched, you will receive an email notification.

Our team are working hard to ensure your order is shipped as soon as possible. We appreciate your understanding and thank you for your patience!

Delivery and Shipping Costs

CONSENT

By agreeing to these Purchase & Shipping terms, you also consent to receive further electronic communications from us in relation to EirWaves PTY LTD including information relating to products, competitions, promotions, special offers and any other commercial message. Of course, you may at any time, unsubscribe from receiving electronic commercial messages from us