All purchases must be returned within 30 days from the date of purchase to be eligible for a store credit (there is a no refund policy).

Any product returned must be:

• Full Price Item
• In its original condition and packaging
• Unworn, unmarked and unwashed
• Tags still attached, not crossed out or torn off

Please note, there may be delays out of our control when parcels are returned to our offices.

We appreciate your understanding during this time.

• Sale items (red priced items)
• Pre-order items

Unless faulty, a return fee of $7.99 will be deducted from your total refund.

Please email support@eirwaves.com.au, including your order number and reason for return. We will assess your request within 3-5 business days.

PO BOX 61

Bondi Junction, NSW, 1355

We do not have an exchange process available at this stage. Please organise a return of your goods via the return process above and place a new order for your preferred item. Upon receipt of the returned item, your new item will be sent out as soon as possible.

Please email support@eirwaves.com.au with details regarding the fault, including your order number and photos of the issue. We will assess the product fully and judge all returns of faulty products on a case-by-case basis.

Faulty goods must be notified within 7 days of receiving the item. Goods must be returned in packaging with labels attached and in the same dispatch condition.